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Refunds are issued from Payments -> Transactions. Open a purchase row and choose Refund. You can return money, end the product, or both.

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Dashboard refunds

Each refund has two knobs:
  1. Amount (USD) - Partial or full. Leave at 0 to change access without returning money (for example after a prior partial refund, or for a test-mode purchase).
  2. Product / subscription lifecycle
    • End now - Revoke the product immediately and expire item grants that were tied to the purchase (when-purchase-expires or when-repeated). Permanent grants (expires: never) stay.
    • End at period end - Subscriptions only. Access continues until the current period ends.
    • No change - Refund money only; the customer keeps the product.
You must set a non-zero amount or change the lifecycle. Multiple partial refunds are allowed until the original charge is fully returned.
The dashboard refunds the original purchase, not later subscription-renewal rows. One-time purchases only support End now (they have no period).

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Test mode

Test-mode purchases never charged a card, so money refunds are disabled. You can still choose End now to revoke access.

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Platform fee

Hexclave’s 0.9% platform fee is not returned when you refund a charge. Processor fees follow the processor’s own refund rules. Subscriptions created with grantProduct have no processor charge, so a refund can only change lifecycle — not return money.