> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hexclave.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Refunds

> Reverse a charge from the dashboard, and optionally end the customer's access

Refunds are issued from **Payments -> Transactions**. Open a **purchase** row and choose **Refund**. You can return money, end the product, or both.

## Dashboard refunds

Each refund has two knobs:

1. **Amount (USD)** - Partial or full. Leave at `0` to change access without returning money (for example after a prior partial refund, or for a test-mode purchase).
2. **Product / subscription lifecycle**
   * **End now** - Revoke the product immediately and expire item grants that were tied to the purchase (`when-purchase-expires` or `when-repeated`). Permanent grants (`expires: never`) stay.
   * **End at period end** - Subscriptions only. Access continues until the current period ends.
   * **No change** - Refund money only; the customer keeps the product.

You must set a non-zero amount **or** change the lifecycle. Multiple partial refunds are allowed until the original charge is fully returned.

<Info>
  The dashboard refunds the **original purchase**, not later **subscription-renewal** rows. One-time purchases only support **End now** (they have no period).
</Info>

### Test mode

Test-mode purchases never charged a card, so money refunds are disabled. You can still choose **End now** to revoke access.

### Platform fee

Hexclave's **0.9%** platform fee is not returned when you refund a charge. Processor fees follow the processor's own refund rules.

Subscriptions created with [`grantProduct`](./granting-products) have no processor charge, so a refund can only change lifecycle — not return money.

## Related

* [Billing & Invoices](./billing-and-invoices) - invoices and saved payment methods
* [Subscriptions](./subscriptions) - cancel without a refund
* [Items & Entitlements](./items-and-entitlements) - what happens to credits when access ends